Deal with Agression (adaptable per branche)
A lot of aggression exists against aid workers. For example, as worker in a care facility you want to appear welcoming and professionally towards patients and visitors and family. At the same time you do not want to be intimidated and you want to guard your boundaries. We offer e-learning “Deal with Aggression” that trains you how to accomplish this balance.
Below you will find a number of categories of training modules that we offer and which can put in your own ILIAS system:
- Personal Efficiency
- Social Media
- Positive Psychology
- Office 365, 2010, 2007 and Office 2003
Using Serious Games you will first learn some theory, followed by a role-play. The Serious Games e-learning modules we currently offer are:
- Delegation interview
- Corrective Feedback Interview
- Annual Review Meeting
- Powerful Questioning
- Sales Interview – Needs Analysis
This list is growing rapidly. In addition, we can custom develop Serious Game modules just for you.